Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSISV306 Mapping and Delivery Guide
Receive and record or register a claim
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSISV306 - Receive and record or register a claim |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to receive and record or register claims, including gathering the information, initial estimation and entering the claim into organisational records.It applies to individuals who work in job roles involving insurance claims in a range of insurance sectors and may be applied within organisations of various sizes and across a range of customer bases.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance services field of work and include access to: organisational records organisational policy, procedures, legislation and regulations as they relate to contracts of insurance a range of common technology and software an appropriate work environment and conditions. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive notification of claim |
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Element: Receive claim |
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Element: Record or register claim |
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Element: Estimate claims reserve, including reinsurance as appropriate |
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Element: Create claim files or add information to existing files |
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